Cookie Consent by Free Privacy Policy website Accessibility statement | Travel with us in Stockholm-Mälardalen Hoppa till huvudmenymenu Hoppa till innehålleast Hoppa till fotensouth
Search trip
English Svenska
My account

Accessibility statement

Mälardalstrafik AB is responsible for this website and the mobile application. Our aim is to ensure that as many people as possible are able to use the website and the mobile application.

This statement describes how www.mälardalstrafik.se and the Mälardalstrafik mobile application comply with the Act on Accessibility to Digital Public Services by adhering to WCAG 2.1, Level AA. It also outlines known accessibility issues and explains how you can report deficiencies to us so that we can address them.

Accessibility of the website and the mobile application

This website is partially compliant with the Act on Accessibility to Digital Public Services and WCAG 2.1, Level AA.

Read more about non-accessible content here.

What can you do if you are unable to use parts of the website or the mobile application?

If you need information from www.mälardalstrafik.se or the mobile application in another format—such as an accessible PDF, large print, easy-to-read text, audio recording, or Braille—you can contact us. Our normal response time is 2–3 days.

You can reach us in the following ways:

Reporting accessibility issues on the website or mobile application

We continuously work to improve the accessibility of the website and the mobile application. If you discover any issues not listed on this page, or if you believe we are not meeting the legal requirements, please notify us so that we can address the problem.

Supervision

The Agency for Digital Government (DIGG) is responsible for supervising compliance with the Act on Accessibility to Digital Public Services. If you are not satisfied with how we handle your feedback, you may contact DIGG at https://www.digg.se/tdosanmalan.

Technical information about the accessibility of the website and mobile application

This website and the mobile application are partially compliant with WCAG 2.1, Level AA.

Non-accessible content on the website

The content listed below is not fully accessible:

  • Issues with text alternatives for images and link purpose (WCAG 1.1.1, 2.4.4)
  • Issues related to structure and navigation (WCAG 1.3.1, 2.4.6)
  • Issues related to contrast (WCAG 1.4.3)

Non-accessible content in the app

Content in the Mälardalstrafik app that is not fully accessible will be described once the accessibility review of the app has been completed.

Exceptions (disproportionate burden)

We do not claim any exceptions under Section 12 – Act (2018:1937) on the Accessibility of Digital Public Services.

How we test the website and the mobile application

The review has been conducted in accordance with WCAG 2.1, Level AA. The most recent independent assessment of the website was carried out on 12 June 2025.

This accessibility statement also applies to the Mälardalstrafik app. A WCAG 2.1, Level AA review of the app will be conducted during 2026.

Accessing the accessibility statement (for app users)

The accessibility statement is currently only available at www.mälardalstrafik.se. Functionality enabling access to the statement from within the app is planned for development during 2026.