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Update your departure alerts in the app

Have you set up alerts for your favourite departures in the app? On 10 November, older departure alerts will be removed as part of a system update. Once they have been removed, you will need to check your alerts and set up new ones if needed.

Update your departure alerts in the app

Have you set up alerts for your favourite departures in the app? On 10 November, older departure alerts will be removed as part of a system update. Once they have been removed, you will need to check your alerts and set up new ones if needed.

Alerts set up on or before 31 March 2026 will be removed. Alerts you have set up on or after 1 April 2026 will remain in place.

When you set up an alert for a departure, you receive notifications on your phone about delays, platform changes and other service disruptions. Please check your alerts after 10 November so you can continue to receive up-to-date information about the departures you regularly travel on.

How can I check whether I have any active alerts in the app?

You can find your current alerts under My account or the More tab in the app.

How do I set up a new alert?

Log in to My account in the app and select the journey you want to receive alerts for. Tap the bell icon in the top-right corner and choose whether you want a one-off or recurring alert. You can turn the alert on or off at any time without deleting it. If you have any questions or need help, please contact Customer Service.