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Change in compensation for delays for Movingo

From January 8, 2026, the calculation factor used for compensation for delays with Movingo will be adjusted. The change is being made to create a clearer and more consistent system, in line with how other transport operators calculate compensation.

Change in compensation for delays for Movingo

From January 8, 2026, the calculation factor used for compensation for delays with Movingo will be adjusted. The change is being made to create a clearer and more consistent system, in line with how other transport operators calculate compensation.

Movingo is a dynamic period ticket that can be used both for commuting and leisure travel. The ticket is valid on surrounding local transport and can be lent to others, allowing for many different types of journeys and flexible use.

If the train is delayed by more than 20 minutes, you are entitled to compensation under the law, regardless of the length of the journey. To calculate compensation for Movingo passengers, the period ticket price is divided by a calculation factor to determine an average price per trip.

From January 8, 2026, this factor will be adjusted, and the change means that the ticket price will be divided by the ticket’s actual number of days (see table below), resulting in equivalent compensation for Movingo travellers, whether travelling with Mälartåg or SJ.

Movingo ticket type Calculation factor before Jan 8, 2026 Calculation factor from jan 8, 2026
Movingo 5/30 10 10
Movingo 30 days 22 30
Movinga 90 days 66 90
Movingo annual ticket 264 365

 

Purchase date determines the factor

  • If you purchased your ticket before January 8, 2026, the old factors apply (22, 66, or 264).
  • If you purchase the ticket on or after January 8, 2026, the new factors apply (30, 90, or 365).

This means there will be a period where two parallel sets of rules for delay compensation for Movingo passengers exist.