Adress and opening hours

Address:
Mälartåg Lost Property
Klarabergsviadukten 72
111 64 Stockholm
(In Cityterminalen, opposite Gate 3)

Opening hours:
Monday–Friday: 10:00–15:00
Saturday: 10:30–14:30
Sunday: Closed

Phone: 0771-40 46 86 (during opening hours)

Lost something on Mälartåg?

If you’ve misplaced something during your journey, we’ll do our best to help you find it. Through Mälartåg Lost Property, you can search for lost items.

Register and search for your lost belongings 

How it works:

1. Register your lost belongings and your contact details in the form accessible via the link you'll find above or below. Please be as detailed as possible when reporting your loss, as it helps us match your item more easily.
2. When you submit your registration, you will create a user account with MissingX, our system provider.
3. Your registered items will be matched against items that have been handed in.
4. If we find an item that matches your description, we will contact you by email.
5. You can then collect your item at Mälartåg Lost Property, or have it sent to you for a shipping fee.

Register and search for lost items

Click here to register and search for your lost belongings.

Storage of found items

• Items are stored for 90 days.

• Small items such as gloves, hats, scarves, umbrellas, water bottles, and single shoes are kept for two weeks.

• Unclaimed items are donated to charity.

If you find a lost item

On the train

If you find something left behind by another passenger, please hand it to the onboard staff. They’ll ensure it’s sent to our lost property department.

At the station

If you find something at a station, please contact the station owner.
Jernhusen, which owns several stations around Mälardalen, usually turns in found items to the Police.
Read more at dinstation.se.

Important exceptions

Passports, driving licences, and other national ID documents should always be handed directly to the Police.