Traffic Information

Keep updated about the current traffic situation for your journey. You can find up-to-date traffic information about our routes in the app and on the Traffic Status page at mälardalstrafik.se. 

Customer Service via Messenger

We are available on Facebook and happy to answer your questions via Messenger from 06:00–20:00 on weekdays and 07:00–19:00 on weekends. Open Facebook and chat with Customer Service. 

Customer Service via Email

Do you have any feedback or questions? We always strive to improve and are happy to address your concerns. We respond within three business days. Send an email.

Rebooking via My Account

If you have created a personal account, you can rebook your Mälartåg journey yourself in the app or on the website. Read more about the conditions for rebooking your ticket here.

Terms & Conditions for My Account

Read more about the terms and conditions for My Account with Mälardalstrafik here.

Assistance in Case of Traffic Disruptions

Rebooking due to traffic disruptions caused by Mälartåg is available 24/7 by calling Customer Service. This also applies to combined trips with multiple transport companies (Resplus) if the disruption is caused by Mälartåg.

Compensation for Delays

If your journey is delayed, canceled, or otherwise affected by a traffic disruption, you may be entitled to compensation.
Learn more or apply here.

Lost & Found

If you have lost something during your journey, we want to help you find it. Call Lost & Found at 08-25 88 72 or visit Lost & Found to search for lost items.

Accessibility Statement

We strive to ensure that our mobile application complies with the Accessibility to Digital Public Services Act by following WCAG 2.1 at level AA. This mobile application is partially compliant with the law.
You can read our accessibility statement here.

Phone

Call Mälartåg Customer Service at 0771-22 44 40.

• Assistance with traffic disruptions: 24/7
• General customer service: Weekdays: 06:00–20:00, Weekends: 07:00–19:00