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Find answers quickly in our FAQs, chat with our chatbot, or contact us for personal service.

Find answers quickly in our FAQs, chat with our chatbot, or contact us for personal service.

If your train is delayed or canceled, you may be entitled to compensation.

Here you can find answers to common questions about your journey with us.

Ask your question to our chatbot Mälar-Märta any time, day or night.

If she can’t help you, you’ll be connected to our customer service during opening hours:
Mon-Fri 06:00-20:00, Sat-Sun 07:00-19:00

Feel free to send us your questions or feedback. We’ll reply as soon as we can, and always within three working days.

Contact and opening hours

Phone: 0771-22 44 40

When you call, you’ll be given the following options:
1️⃣ Delayed or cancelled journey
2️⃣ Other questions

Option 1 is available 24 hours a day, every day.
Option 2 is available Mon–Fri 06:00–20:00, Sat–Sun 07:00–19:00.

If you have a physical impairment and need help to and from the train or when changing trains, you can book an escort.

Here you can find Mälartåg stations and their respective replacement bus stops.

Sometimes misfortune is around the corner. Read more about how we can help you find and retrieve your lost item.

Information and contact information for you who have suffered an injury or had some of your belongings damaged during the trip.